Donation Processing Office

• Are you looking for a Donation Processing solution that will supercharge how you engage with your supporters and streamline your fundraising efforts?

• Are you wanting to build deeper, long lasting relationships with your donors?

• Are you looking for cost efficiency?

We are here to help!

Sargent Solutions began its journey supporting charity organizations in the London and greater Toronto area.  Since 2006 Sargent has spread it's wings across all Canadian provinces and over half of the US states fiercely pursuing our vision of helping charities to help the world. 

In July of 2024, Sargent Solutions opened a Donor Processing Office located in London Ontario. We know your mission depends on the support and trust of your donors. That’s why we’re thrilled to provide a solution that will supercharge how you engage with your supporters and streamline your fundraising efforts. By partnering with us, you can focus on what truly matters, building deep long lasting relationships with your donors, while we take care of the rest. We’re here to ensure every aspect of your donor experience runs smoothly, with the highest level of service and expertise.

How We Do It

1. Outstanding Donor Support
   Your donors are our priority! We ensure every donor feels valued and heard—whether it’s helping with donation processing, monitoring a general inbox, issuing receipts, or addressing any inquiry. No question goes unanswered, and every donor is treated like a VIP.
   
   
2. Effortless Donation Processing
   We handle all your online donations, from top platforms like OLX, Benevity, Canada Helps, and more, with seamless integration into your Raiser's Edge database. Real-time, accurate processing means you’ll never miss a donation or a chance to thank a donor—everything is captured and updated instantly.
   
   
3. Reliable BRE Mail Handling
   From donations to receipts, we’ve got your BRE mail covered. Our Canadian Donor Experience Office processes donations, deposits funds, and updates your Raiser's Edge database without missing a beat. With us on your team, you won’t have to worry about delays, gaps, or staff turnover—just smooth, reliable service all year round.
   
   
4. Personalized Receipts & Acknowledgements
   Donor recognition is key, and we’ve got it covered! We create and send customized receipts and acknowledgements to show your donors how much they mean to you (accommodating all aspects of both regular mail and e-receipts). By handling this for you, we help deepen relationships and boost donor retention, while you focus on growing your impact.
   
   
5. Proactive Donor Follow-Up
   We don’t just stop at processing donations. Our team proactively follows up to make sure missing signatures, expired credit cards, or other issues are resolved quickly—adding that personal touch that keeps donors engaged and eager to support you again in the future.
   
   
6. Ongoing Data Hygiene & Reconciliation
   Clean, accurate data is the foundation of success! Our data hygiene and reconciliation services ensure your donor records are always up-to-date, error-free, and ready for action—so you can make informed decisions and maximize your fundraising efforts with confidence. To take our support one step further, donor feedback is gathered through our donor support process and carefully recorded, empowering you to take informed actions and make data-driven decisions!